Lost Item Returns
NetTracer Lost & Found functionality provides your employees and customers with a comprehensive, efficient and effective process to manage lost & found items. Complete with web-based customer self-service lost item reporting and automated communications, Lost & Found helps your organization limit the amount of resources dedicated to managing lost property, allowing you to focus on core business functions while creating a satisfying customer experience.
Benefits
Minimal Training: NetTracer Users find Lost & Found familiar and intuitive. Simply enter Found Item reports, and Lost & Found will match and facilitate the item return including processing payment and producing shipping documentation.
Branded Customer Interaction: The logo-branded Customer Portal and customer communication facilitates a look and feel of a personalized site.
Customer Service: The efficient process, branding, and high return rate leads to a significant increase in customer satisfaction, transforming a negative customer experience into surprise and delight.